Terms & Conditions

01 Returns

You may request a return within 30 days of receiving your order, provided that the item meets our return requirements.

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Be returned with its original packaging, accessories, tags, and documentation, where applicable.
• Not show signs of damage, misuse, alteration, or excessive wear.
• Include proof of purchase or a valid order number.

Some products may be subject to additional return restrictions. Please contact our customer support team before sending any item back.

02 Non-Returnable Items

Certain products may not be eligible for return, including:

• Personalized or customized products.
• Digital products or downloadable items once accessed or downloaded.
• Gift cards.
• Products that cannot be resold for hygiene or safety reasons once opened.
• Clearance or final-sale items, where clearly stated at the time of purchase.
• Products damaged as a result of misuse, improper installation, or normal wear and tear.

03 Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if you receive:

• A damaged product;
• A defective product;
• The wrong product; or
• An order with missing items.

For damaged or incorrect orders, we may request photographs or other information to help us investigate the issue.

If the issue is confirmed to be our responsibility, we may offer a replacement, exchange, or full refund, depending on the circumstances and product availability.

04 How to Request a Return

To initiate a return, please contact our customer support team with:

• Your full name;
• Order number;
• Product name;
• Reason for the return; and
• Photos of the product, if applicable.

Once your return request is approved, we will provide instructions regarding where and how to send the product.

05 Return Shipping Costs

Unless the product is defective, damaged during delivery, incorrect, or otherwise covered by our responsibility, the customer may be responsible for the cost of return shipping.

If the return is due to an error on our part or a confirmed defective/damaged product, we may cover the applicable return shipping costs.

06 Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to be processed after approval. Your bank, credit-card provider, or payment processor may require additional time before the refunded amount appears in your account.

Shipping charges may be non-refundable unless the return is due to an error on our part, a defective product, or a damaged/incorrect shipment.

07 Partial Refunds

In certain circumstances, only a partial refund may be provided. This may apply where:

• The product has been used or damaged after delivery.
• The product is missing original packaging or accessories.
• The product shows signs of wear or alteration.
• The product does not meet the requirements of our return policy.

Any applicable deduction will be communicated to you before the refund is finalized.

08 Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests; however, an order may not be cancellable once it has been processed, shipped, or fulfilled.

If an order cannot be cancelled, you may be able to request a return after delivery in accordance with this policy.

09 Exchanges

If you receive a defective, damaged, or incorrect product, we may offer an exchange where replacement stock is available.

If the requested replacement is unavailable, we may provide a refund or another appropriate resolution.

10 Refund Delays

If you have been notified that your refund has been processed but have not received it, please first check with your bank or payment provider.

If the refund still does not appear after the applicable processing period, please contact our customer support team with your order details so we can assist you.

11 Policy Changes

We reserve the right to update or modify this Refund & Return Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

The policy applicable to your order will generally be the policy in effect at the time your purchase was made, subject to applicable law.

01 About Our Website

This website is operated by Ishova Market.

We operate this website to provide customers with access to our products and related services.

02 Eligibility

By using this website, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information you provide to us is accurate and complete.
• You will use the website only for lawful purposes.
• You will not use the website in a way that violates applicable laws or regulations.

If you are purchasing on behalf of another person or business, you confirm that you have the authority to do so.

03 Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, we do not guarantee that all information will always be completely accurate, current, or free from errors.

Product colours and appearance may vary slightly depending on your device or screen settings.

We reserve the right to correct errors, update product information, or modify product availability at any time without prior notice.

04 Prices and Payments

All prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing errors and may cancel an order if a product was listed at an incorrect price due to an error.

You agree to provide accurate and complete billing and payment information when placing an order.

Orders may be subject to verification and authorization by your payment provider.

We reserve the right to refuse or cancel an order where payment cannot be successfully verified or processed.

05 Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email or another available communication method.

An order confirmation does not necessarily mean that the order has been fully accepted. We reserve the right to cancel or decline an order for legitimate reasons, including product availability, pricing errors, suspected fraud, or payment issues.

If we cancel an order after payment has been received, we will issue an applicable refund.

06 Order Cancellation

You may request cancellation of an order as soon as possible after placing it.

Cancellation may not be possible once an order has been processed, packed, shipped, or otherwise fulfilled.

If cancellation is no longer possible, you may be able to return the product in accordance with our Refund & Return Policy.

07 Shipping and Delivery

We will make reasonable efforts to ship orders within the estimated timeframe provided at checkout or during the ordering process.

Delivery times are estimates and are not guaranteed unless specifically stated otherwise.

We are not responsible for delays caused by circumstances beyond our reasonable control, including carrier delays, severe weather, natural disasters, customs procedures, government actions, or other unforeseen circumstances.

Customers are responsible for providing accurate shipping and contact information.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply.